Yes. Kruger Carpets has an expert team of in-house installers who service the entire Sydney, Greater Sydney and even down to the Southern Highlands and up to Newcastle.

Installation can also include take-up and disposal of the existing floor covering and/or moving of furniture if required.

Kruger Carpets does offer the service of an in home check measure. In most cases it is necessary that you first come into our showroom and select one or two products for us to quote on.

We can then arrange for samples of these products to be borrowed or brought out at the time of check measure.

Viewing products in your own home is often necessary as lighting and wall colour can vary and greatly impact the appearance of colour.

Many of our customers come from areas such as Northmead, Kellyville, Castle Hill, Dural, Kenthurst, West Pennant Hills, Pennant Hills, Blacktown, Rouse Hill, North Parramatta, Westmead, Baulkham Hills, Quakers Hill, Kings Langley, Schofields, Riverstone, Beaumont Hills, Cherrybrook, The Ponds, Stanhope Gardens, Marayong, Normanhurst, Wahroonga, Drummoyne, Thornleigh, Westleigh, Oatlands, Rydalmere, Gladesville, Riverview however, we have also in the past serviced areas such as Newcastle and Bowral.

Kruger Carpets works at a lead time for carpet of approximately two weeks from initial on site measure to installation. This lead time may vary due to periods of increased business or availability of the selected flooring. We have a large warehouse which often has quantities of our most loved products.  

For timber and vinyl, we advise allowing a greater lead time.

Most installations are complete within one day however, the time required for installation varies from job to job, dependent on size and labour required.

Our friendly staff at Kruger Carpets will be able to advise of a completion timeframe following a check measure.

YES!

The industry standard for a guarantee on the labour of installation is 12 months, Kruger Carpets provides its customers with an 18 month guarantee. After this time, we are more than happy to rectify any potential problems however, a call out fee will be incurred. This policy is implemented as any problems directly related to installation are apparent immediately and those that arise at a later date are often caused by external factors such as direct sunlight, the moving of furniture or carpet shampooing/steaming with the use of excessive water.

Carpet comes in a standard width of 3.66m. A lineal or broadloom metre is this width by one metre (3.66m x 1m). When working out the amount of carpet required, we calculate the needed lineal meterage and then convert this to square metres for the ease of our customers. For this reason, the amount of carpet needed is always a little bit more than the true square meterage to account for wastage where rooms do not meet this width or for extra carpet where the width is exceeded.

It is recommended that you change the old underlay when you change your carpet. Carpet manufacturers will not guarantee their carpets if laid on old underlay.

Kruger Carpets offers a range of foam, rubber and felt underlays. Usually, for residential properties we primarily use Cloudwalk and Airstep foam products. This is due to their soft but firm properties underfoot giving you the best out of your chosen carpet.

Our expert sales consultants will be able to help you determine the right underlay for your property.

**Privacy Policy for Kruger Carpets**

At Kruger Carpets, we understand the importance of protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect the information you provide to us when you visit our website www.krugercarpets.com.au. By accessing or using our website, you agree to the terms of this Privacy Policy.

**Information We Collect:**

1. **Personal Information:** When you visit our website, we may collect personal information such as your name, email address, phone number, and postal address if you choose to provide it to us through forms or inquiries.

2. **Usage Information:** We may collect information about your interactions with our website, including your IP address, browser type, operating system, pages visited, and the referring website.

3. **Cookies:** Like many websites, we use cookies and similar tracking technologies to enhance your browsing experience and gather information about how you use our website.

**How We Use Your Information:**

1. **Providing Services:** We may use the information you provide to fulfill your requests, respond to your inquiries, and provide you with the products or services you request.

2. **Improving User Experience:** We use information about how you interact with our website to analyze trends, administer the site, and optimize your experience.

3. **Communications:** With your consent, we may send you promotional emails about new products, special offers, or other information we think you may find interesting.

4. **Legal Compliance:** We may use your information to comply with applicable laws, regulations, or legal processes, or to respond to requests from law enforcement or other government authorities.

**Disclosure of Information:**

1. **Service Providers:** We may share your information with third-party service providers who assist us in operating our website, conducting our business, or servicing you.

2. **Legal Requirements:** We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., court orders, subpoenas).

3. **Business Transfers:** In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of the transaction.

**Data Security:**

We are committed to protecting the security of your information and have implemented appropriate technical and organizational measures to safeguard it. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

**Your Privacy Choices:**

You have the right to access, update, or delete your personal information at any time. You may also opt-out of receiving promotional communications from us by following the unsubscribe instructions provided in our emails.

**Children’s Privacy:**

Our website is not intended for children under the age of 13, and we do not knowingly collect personal information from children. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us, and we will take appropriate steps to remove such information from our systems.

**Changes to This Privacy Policy:**

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be effective immediately upon posting the revised Privacy Policy on this page. We encourage you to review this Privacy Policy periodically for any updates.

**Contact Us:**

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at info@krugercarpets.com.au.

*Last updated: 14 May 2024*

By using our website, you consent to the collection and use of your information as described in this Privacy Policy.